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ML CFT Policy
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Privact Policy
Refounds

{company name} is a legal entity, incorporated under the laws of the Slovak Republic, having its registered office at Konventna 7, Bratislava, 81103, Slovak Republic (hereinafter also as "us", "we" and in case of relation to us – "our") which provides Services through www.voltcoins.com (the Website) and/or mobile application (collectively or individually "The Platform").

1. Objective of the AML policy

{company name}  is under the obligation to apply anti-money laundering (AML) requirements in our business. All our staff is committed to pursue the highest standards of AML and Know Your Customer (KYC) compliance to mitigate the risk of our services being used to facilitate financial crimes.

We have implemented the framework of AML Policy in order to ensure that all the necessary steps are taken to achieve the full safety of our services. In this AML Policy we are committed to follow the provisions specified in the Slovak Republic AML laws, EU and international AML guidelines.

2. What is AML policy?

AML Policy is the procedure to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities by complying with all applicable requirements. KYC measures are part of the AML Policy. The objective of KYC measures is to enable businesses to know and understand their customers better and help them manage their risks. Our AML policies, procedures and internal controls are designed to ensure compliance with all applicable European and International regulations and will be reviewed and updated on a regular basis to ensure appropriate policies, procedures and internal controls are in place to account for both changes in regulations and changes in our business.

In case of any potentially suspicious or unusual transactions or customer’s behavior we undertake appropriate measures to address the risks occurred. All staff handling transactions may ask for additional documents such as proof of source of fund etc., as deemed appropriate.

We keep a well-organized procedure of maintaining all records, including customer’s identification documents and related data. All customer and transactional information is stored confidentially and according to personal data protection laws.

Our AML policy includes:

  • Establishing robust internal policies, procedures and controls that combat any attempted use us for illegal or illicit purposes and that are designed to ensure our customers basic protections under consumer protection laws.
  • Employing an AML/CFT Compliance officer to be responsible for our AMC/CFT procedures.
  • Performing an internal and independent audit of our AML/CFT policies annually.
  • Identification and verification of the customer before entering a financial business relationship with us.
  • Establishment and maintenance of the risk-based customer due diligence including enhanced due diligence for those customers presenting higher risks.
  • Transactions monitoring of the customer financial behavior based on risk-based analysis.
  • Procedures for reporting suspicious activity internally and to the relevant law enforcement authorities.
  • Periodical AML trainings for our staff.

We are obligated to reject the customer’s documents, close account and terminate the business relationship if we find any suspicious activity, false documents or non-cooperation by the customer within the customer due diligence process.

We do not sell to or buy Cryptocurrencies from the following list of countries:

Kuwait, Qatar, Saudi Arabia, Serbia, Turkey, United Arab Emirates, Bahrain, Bangladesh, Egypt, Ethiopia, Jordan, Lebanon, Libya, Mali, Mauritius, Morocco, Oman, Somalia, Sri Lanka, Trinidad & Tobago, Tunisia, Afghanistan, Algeria, Indonesia, Malaysia, Nigeria, Democratic Republic of Korea (North Korea), South Sudan, Sudan, Yemen, Iran, Iraq, Palestinian Territories, Pakistan, Syria, Vanuatu, Ethnic groups of Caucasus belonging to the Russian Federation (Chechens, Lesgid, Ossetians, Ingushes, etc.)

‍

{company name} is a legal entity, incorporated under the laws of the Slovak Republic, having its registered office at Konventna 7, Bratislava, 81103, Slovak Republic (hereinafter also as "us", "we" and in case of relation to us – "our") which provides Services through www.voltcoins.com (the Website) and/or mobile application (collectively or individually "The Platform").

1. Objective of the AML policy

{company name}  is under the obligation to apply anti-money laundering (AML) requirements in our business. All our staff is committed to pursue the highest standards of AML and Know Your Customer (KYC) compliance to mitigate the risk of our services being used to facilitate financial crimes.

We have implemented the framework of AML Policy in order to ensure that all the necessary steps are taken to achieve the full safety of our services. In this AML Policy we are committed to follow the provisions specified in the Slovak Republic AML laws, EU and international AML guidelines.

2. What is AML policy?

AML Policy is the procedure to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities by complying with all applicable requirements. KYC measures are part of the AML Policy. The objective of KYC measures is to enable businesses to know and understand their customers better and help them manage their risks. Our AML policies, procedures and internal controls are designed to ensure compliance with all applicable European and International regulations and will be reviewed and updated on a regular basis to ensure appropriate policies, procedures and internal controls are in place to account for both changes in regulations and changes in our business.

In case of any potentially suspicious or unusual transactions or customer’s behavior we undertake appropriate measures to address the risks occurred. All staff handling transactions may ask for additional documents such as proof of source of fund etc., as deemed appropriate.

We keep a well-organized procedure of maintaining all records, including customer’s identification documents and related data. All customer and transactional information is stored confidentially and according to personal data protection laws.

Our AML policy includes:

  • Establishing robust internal policies, procedures and controls that combat any attempted use us for illegal or illicit purposes and that are designed to ensure our customers basic protections under consumer protection laws.
  • Employing an AML/CFT Compliance officer to be responsible for our AMC/CFT procedures.
  • Performing an internal and independent audit of our AML/CFT policies annually.
  • Identification and verification of the customer before entering a financial business relationship with us.
  • Establishment and maintenance of the risk-based customer due diligence including enhanced due diligence for those customers presenting higher risks.
  • Transactions monitoring of the customer financial behavior based on risk-based analysis.
  • Procedures for reporting suspicious activity internally and to the relevant law enforcement authorities.
  • Periodical AML trainings for our staff.

We are obligated to reject the customer’s documents, close account and terminate the business relationship if we find any suspicious activity, false documents or non-cooperation by the customer within the customer due diligence process.

We do not sell to or buy Cryptocurrencies from the following list of countries:

Kuwait, Qatar, Saudi Arabia, Serbia, Turkey, United Arab Emirates, Bahrain, Bangladesh, Egypt, Ethiopia, Jordan, Lebanon, Libya, Mali, Mauritius, Morocco, Oman, Somalia, Sri Lanka, Trinidad & Tobago, Tunisia, Afghanistan, Algeria, Indonesia, Malaysia, Nigeria, Democratic Republic of Korea (North Korea), South Sudan, Sudan, Yemen, Iran, Iraq, Palestinian Territories, Pakistan, Syria, Vanuatu, Ethnic groups of Caucasus belonging to the Russian Federation (Chechens, Lesgid, Ossetians, Ingushes, etc.)

‍

{company name} is a legal entity, incorporated under the laws of the Slovak Republic, having its registered office at Konventna 7, Bratislava, 81103, Slovak Republic (hereinafter also as "us", "we" and in case of relation to us – "our") which provides Services through www.voltcoins.com (the Website) and/or mobile application (collectively or individually "The Platform").

1. Objective of the AML policy

{company name}  is under the obligation to apply anti-money laundering (AML) requirements in our business. All our staff is committed to pursue the highest standards of AML and Know Your Customer (KYC) compliance to mitigate the risk of our services being used to facilitate financial crimes.

We have implemented the framework of AML Policy in order to ensure that all the necessary steps are taken to achieve the full safety of our services. In this AML Policy we are committed to follow the provisions specified in the Slovak Republic AML laws, EU and international AML guidelines.

2. What is AML policy?

AML Policy is the procedure to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities by complying with all applicable requirements. KYC measures are part of the AML Policy. The objective of KYC measures is to enable businesses to know and understand their customers better and help them manage their risks. Our AML policies, procedures and internal controls are designed to ensure compliance with all applicable European and International regulations and will be reviewed and updated on a regular basis to ensure appropriate policies, procedures and internal controls are in place to account for both changes in regulations and changes in our business.

In case of any potentially suspicious or unusual transactions or customer’s behavior we undertake appropriate measures to address the risks occurred. All staff handling transactions may ask for additional documents such as proof of source of fund etc., as deemed appropriate.

We keep a well-organized procedure of maintaining all records, including customer’s identification documents and related data. All customer and transactional information is stored confidentially and according to personal data protection laws.

Our AML policy includes:

  • Establishing robust internal policies, procedures and controls that combat any attempted use us for illegal or illicit purposes and that are designed to ensure our customers basic protections under consumer protection laws.
  • Employing an AML/CFT Compliance officer to be responsible for our AMC/CFT procedures.
  • Performing an internal and independent audit of our AML/CFT policies annually.
  • Identification and verification of the customer before entering a financial business relationship with us.
  • Establishment and maintenance of the risk-based customer due diligence including enhanced due diligence for those customers presenting higher risks.
  • Transactions monitoring of the customer financial behavior based on risk-based analysis.
  • Procedures for reporting suspicious activity internally and to the relevant law enforcement authorities.
  • Periodical AML trainings for our staff.

We are obligated to reject the customer’s documents, close account and terminate the business relationship if we find any suspicious activity, false documents or non-cooperation by the customer within the customer due diligence process.

We do not sell to or buy Cryptocurrencies from the following list of countries:

Kuwait, Qatar, Saudi Arabia, Serbia, Turkey, United Arab Emirates, Bahrain, Bangladesh, Egypt, Ethiopia, Jordan, Lebanon, Libya, Mali, Mauritius, Morocco, Oman, Somalia, Sri Lanka, Trinidad & Tobago, Tunisia, Afghanistan, Algeria, Indonesia, Malaysia, Nigeria, Democratic Republic of Korea (North Korea), South Sudan, Sudan, Yemen, Iran, Iraq, Palestinian Territories, Pakistan, Syria, Vanuatu, Ethnic groups of Caucasus belonging to the Russian Federation (Chechens, Lesgid, Ossetians, Ingushes, etc.)

‍

{company name} is a legal entity, incorporated under the laws of the Slovak Republic, having its registered office at Konventna 7, Bratislava, 81103, Slovak Republic (hereinafter also as "us", "we" and in case of relation to us – "our") which provides Services through www.voltcoins.com (the Website) and/or mobile application (collectively or individually "The Platform").

1. Objective of the AML policy

{company name}  is under the obligation to apply anti-money laundering (AML) requirements in our business. All our staff is committed to pursue the highest standards of AML and Know Your Customer (KYC) compliance to mitigate the risk of our services being used to facilitate financial crimes.

We have implemented the framework of AML Policy in order to ensure that all the necessary steps are taken to achieve the full safety of our services. In this AML Policy we are committed to follow the provisions specified in the Slovak Republic AML laws, EU and international AML guidelines.

2. What is AML policy?

AML Policy is the procedure to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities by complying with all applicable requirements. KYC measures are part of the AML Policy. The objective of KYC measures is to enable businesses to know and understand their customers better and help them manage their risks. Our AML policies, procedures and internal controls are designed to ensure compliance with all applicable European and International regulations and will be reviewed and updated on a regular basis to ensure appropriate policies, procedures and internal controls are in place to account for both changes in regulations and changes in our business.

In case of any potentially suspicious or unusual transactions or customer’s behavior we undertake appropriate measures to address the risks occurred. All staff handling transactions may ask for additional documents such as proof of source of fund etc., as deemed appropriate.

We keep a well-organized procedure of maintaining all records, including customer’s identification documents and related data. All customer and transactional information is stored confidentially and according to personal data protection laws.

Our AML policy includes:

  • Establishing robust internal policies, procedures and controls that combat any attempted use us for illegal or illicit purposes and that are designed to ensure our customers basic protections under consumer protection laws.
  • Employing an AML/CFT Compliance officer to be responsible for our AMC/CFT procedures.
  • Performing an internal and independent audit of our AML/CFT policies annually.
  • Identification and verification of the customer before entering a financial business relationship with us.
  • Establishment and maintenance of the risk-based customer due diligence including enhanced due diligence for those customers presenting higher risks.
  • Transactions monitoring of the customer financial behavior based on risk-based analysis.
  • Procedures for reporting suspicious activity internally and to the relevant law enforcement authorities.
  • Periodical AML trainings for our staff.

We are obligated to reject the customer’s documents, close account and terminate the business relationship if we find any suspicious activity, false documents or non-cooperation by the customer within the customer due diligence process.

We do not sell to or buy Cryptocurrencies from the following list of countries:

Kuwait, Qatar, Saudi Arabia, Serbia, Turkey, United Arab Emirates, Bahrain, Bangladesh, Egypt, Ethiopia, Jordan, Lebanon, Libya, Mali, Mauritius, Morocco, Oman, Somalia, Sri Lanka, Trinidad & Tobago, Tunisia, Afghanistan, Algeria, Indonesia, Malaysia, Nigeria, Democratic Republic of Korea (North Korea), South Sudan, Sudan, Yemen, Iran, Iraq, Palestinian Territories, Pakistan, Syria, Vanuatu, Ethnic groups of Caucasus belonging to the Russian Federation (Chechens, Lesgid, Ossetians, Ingushes, etc.)

‍

AML PolicyTerms & ConditionsPrivacy PolicyRefund and
Cancellation Policy

Refund and Cancellation Policy

Last updated on Oct 13th, 2023

Refunds

No refunds: all exchange operations, sales, and purchases of Cryptocurrency via the Service are final.

Explanation

Thank you for choosing our crypto exchange platform. We would like to inform you that once an exchange is completed, and you receive the crypto coins, there is generally no need for a refund. In other words, the exchange is considered final if you have exchanged one type of cryptocurrency for another or purchased cryptocurrency using fiat currency, and the transaction has been successfully processed.

To put this into perspective, let’s take the example of a regular exchange in a store. If you exchange GBP for Euro and then later decide to exchange it back to GBP, it would not be considered a refund but rather a new exchange. Similarly, once the transaction is complete, it is considered final in our crypto exchange, and there is no refund provision.

We understand that in some cases, clients may request a refund due to being victims of fraud or not fully understanding the exchange process. At our crypto exchange, we take the security and protection of our clients very seriously. To prevent such issues, we employ robust technology and security measures to ensure that all transactions on our platform are secure and transparent.

‍Cancellation

  • You may cancel an order initiated via transaction order form only if such cancellation occurs before Divicoins executes the exchange operation.
  • Once your order has been executed, you may not change or cancel your authorisation for Divicoins to complete the transaction.

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Note: Buying or selling cryptocurrency carries significant risk. Prices can fluctuate on any given day. Because of such fluctuations, Cryptocurrency may gain or lose value at any time. Cryptocurrency may be subject to large swings in value and may eventually lose all its worth.

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